Annual Report and Financial Statements for the year ended 31 March 2017
A leading company for Service Incentive Mechanism (SIM scores)
Accelerated investment delivering operational and customer benefits
Delivering or exceeding our targets
Systems Thinking driving improved operational performance, resilience and innovation
Solid financial performance
Excellent Environmental, Social and Governance (ESG) credentials
Launched Priority Services
Additional investment to improve resilience
Everything that we do will be about our customers, not us.
We will make promises knowingly and keep them.
We will innovate to make our services better, safer, faster and cheaper for our customers.
"We're proud to help life flow smoothly in the North West."
We continually seek to develop our integrated reporting, building on enhancements made in prior years, in order to improve our communication with stakeholders.
This annual report has been prepared and presented in accordance with the International Framework published by the International Integrated Reporting Council in December 2013 and approved by the board.