Annual Report and Financial Statements for the year ended 31 March 2017

United Utilities Group PLC

Annual Report and Financial Statements for the year ended 31 March 2017

Download the PDF of our Annual Report 2017

Financial highlights



Financial Highlights - Revenue


Underlying operating profit*

Financial Highlights - Underlying operating profit


Reported operating profit*

Financial Highlights - Reported operating profit


Total dividend per share

Financial Highlights - Total dividend per share
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Operational highlights

The best service to customers

A leading company for Service Incentive Mechanism (SIM scores)

Accelerated investment delivering operational and customer benefits

At the lowest sustainable cost

Delivering or exceeding our targets

Systems Thinking driving improved operational performance, resilience and innovation

Solid financial performance

In a responsible manner

Excellent Environmental, Social and Governance (ESG) credentials

Launched Priority Services

Additional investment to improve resilience

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Our core values

Customer focus

Everything that we do will be about our customers, not us.


We will make promises knowingly and keep them.


We will innovate to make our services better, safer, faster and cheaper for our customers.

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"We're proud to help life flow smoothly in the North West."

Integrated report

We continually seek to develop our integrated reporting, building on enhancements made in prior years, in order to improve our communication with stakeholders.

This annual report has been prepared and presented in accordance with the International Framework published by the International Integrated Reporting Council in December 2013 and approved by the board.